Academy Kids Dental and Vision
Opening Hours
Patient Reviews
K Chiggins
We witnessed a non-English-speaking toddler with Down syndrome being physically restrained during what appeared to be a simple exam, while staff attempted to “comfort” him in English. This was unnecessary and deeply concerning. The child was clearly distressed, and there did not appear to be any urgency that justified that level of force, especially after hearing the mother state she had no concerns and that her child maintains routine care. Situations like this require patience, adaptive communication, and child-appropriate techniques, not restraint as a first response. We know better. Modern care emphasizes trauma-informed approaches, especially for children, patients with disabilities, and those facing language barriers. What I saw felt outdated and unacceptable. Even my 15-year-old recognized something was wrong and left upset. That alone speaks volumes. You serve many Medicaid and underserved families. That responsibility requires a higher standard of compassion, respect, and professionalism. There is a clear need for additional training. Do better.
Victoria Lopez
Ingrid at the Citadel location was amazing ! She went out of her way to assist me with my billing questions and even found a solution for all by sending them to my child’s insurance. She advocated on my son’s behalf when I felt powerless. She was very professional and kind and she followed through with everything she could by even telling me she would call me back today and she absolutely did. Ingrid thank you so much from the bottom of my heart. ❤️
Thomas Pantoja
We had such a great experience at Academy Kids Dental at Citadel Crossing today! From the moment we walked in, the team was welcoming, professional, and right on time—something that really matters with a busy schedule and a kiddo in tow. Dr. Becky was absolutely outstanding. She took the time to examine my son with genuine care and concern, making sure he felt comfortable the entire visit. You can tell she truly cares about kids and what she does—it made all the difference. The whole staff was friendly, courteous, and incredibly professional. It’s not always easy finding a dental office that’s both efficient and great with kids, but this place really checks all the boxes. Highly recommend Academy Kids Dental at Citadel Crossing if you’re looking for a trustworthy, caring dental team for your family!
Santiago Rivera
We've been regulars here for a while, and I can't say enough good things about the team! The entire front desk staff is always so welcoming, kind, and helpful. Thank you so much to everyone for always taking such great care of my son.
Eric Smith
The best dental care for my family that I have ever experienced. I haven’t been the perfect patient but Academy kids dental has been the best debater ever! I’ve never felt like a burden. From the front desk staff to the the docs. Everyone is always professional and helpful.