Academy Kids Dental, Vision and Orthodontics
Opening Hours
Patient Reviews
Aryanna Deamron
I rarely leave reviews, but the communication surrounding our recent appointment was frustrating. We arrived for our original appointment and were told it needed to be rescheduled. At that time, no one mentioned any insurance concerns or issues with our information. We were simply told the office would contact us to reschedule. After rescheduling, we received a call approximately two hours before the new appointment stating there might be an insurance issue. We explained the situation and were told we would be contacted if anything further was needed. Later, a voicemail was left saying the office could not verify the insurance because the wrong policy information had been used. My frustration is not with the insurance issue itself. These things happen. My frustration is that we had already appeared for the original appointment, no concerns were raised then, and the issue was not identified until the morning of the rescheduled appointment. As a parent managing a busy household, it is difficult to resolve insurance problems with only a couple hours’ notice. I understand mistakes happen, but earlier communication and verification would have saved everyone time and frustration.
K Baldwyn
It's always nice to go to a dentist that doesn't have to have me explain parts of my identity that aren't relevant to dentistry. Sometimes in this area it's hard, but this place always makes me feel safe, whether it's an appointment with my kid, or just calling to ask a question or get clarification from an expert. The front desk is always professional about any questions they do need to clarify from my end, and has been kind enough to check that their volume is tasteful when making sure sensetive information is correct. Thanks for providing our family with care we don't need to feel like our identities are roadbumps along!
Ashley Kuykendall
I had previously been a satisfied patron of this dental practice, having visited for my own orthodontic treatment and routine check-ups. As a result, I thought it would be an excellent choice for my daughters' dental care. Nevertheless, after today's events, I will no longer be returning. My daughter's father was mistakenly accused of misgendering a receptionist when, in fact, he had not done so. When asked to confirm his relationship to our daughter, he replied in the affirmative without using a title, “yes I am” not “yes ma’am “ prompting the receptionist to insist that he use the title ‘it’s sir.' Our sole purpose for visiting the practice was for our daughter's dental examination, not to engage in a discussion about gender identity. I found the receptionist's behavior to be unprofessional and inappropriate, particularly given the forceful manner in which the correction was made. This practice is intended to provide a welcoming environment for children. I appreciate the manager calling me back and discussing this manner but I will not be returning.
Nicole Frey
Had an eye exam with Rachel and Kassandra and they were so amazing and thorough. Made the entire process fun and enjoyable. Will absolutely be back! Can’t recommend the vision department enough. Wanted to come and add that my child came in for a dental cleaning and my son had Neri as his assistant and she was very sweet and explained to my son how to practice safe and healthy dental care. Dr. Anne was very thorough and calmly explained to him how small tweaks can help so much! He left feeling happy and cared for! We use all three lines for both kiddos and have always loved our experiences all the way through.
Ana-Alicia Alicia.gomez@rocketmail.com
Kiwi is absolutely amazing!! The only reason we come as she helps and does great with all 6 of my kids! We love her. Keep up the great work girl!!