Lume Pediatric Dentistry & Orthodontics - Cotswold
Opening Hours
Patient Reviews
Heather Puskas
We have been a part of CPD for a long time. Always had great experiences. Since they have changed to "Lume" it feels very corporatey, all processes for appointments are just like you are a number now not a patient. The forms asking for a credit card already via text are unsettling. It should be focused on patient care and offering treatment, then accept payment to begin. Thats one of many things that I have noticed has changed. My kids just had their cleaning, it will most likley be there last here with this change.
Jay Faces
My girls had an awesome experience going together!! Appointment was at 11am & they were home 10 minutes before noon. Although it was a routine checkup & cleaning, I was informed that their hygienist and dentist were very nice and very informative about the next steps. I’ve been going for about 5 years & I will ALWAYS recommend Charlotte Pediatric Dentistry.
Andrew Rosen
We updated our insurance a few days in advance of our appt as requested. We showed up to find we were now out of network and had to pay out of pocket. A classic bait and switch where you are already there and time off you and your kids schedule and your stuck. No heads up until we walked in. Just ridiculous and scammy and they know it. Another PE firm scamming customers
Drea Davis
Very UNPROFESSIONAL! Don’t WALK…. RUN! If you are seeking a reliable dentist office, I would advise against booking an appointment here. I have called multiple times regarding my son's appointment and requested a callback, but never received one. The referring physician had to intervene to secure the appointment, only for them to cancel on the same day, which is incredibly frustrating given that I took time off work for today's appointment and had also received a confirmation call yesterday.
Aman Nadhiri
Very unprofessional… Front desk waited an extra two minutes after I arrived, then came back and told me i arrived too late to see anyone… appointment 12:30p arrived 12:40; she went away for 2 mins to check our appointment. I arrived 10 mins still within the grace period. She then attempts to passive aggressively call after me very loudly (as I turned to leave) to tell me I can reschedule - when ai shook my head and told her NO. Very, very annoying. Will find a different dentist for my Baby. - Took me forever to reinstall car seat as Hubby was at work and I am 30 weeks pregnant. Worse experience ever.