Pediatric Dental Associates of Northeast Philadelphia
Opening Hours
Patient Reviews
Sabrina Pena
⭐️ 1 Star – Very Unprofessional Experience This was my first and definitely my last visit to this office. The front desk staff were extremely rude and unprofessional. Because it was my first time there for an orthodontist appointment, I accidentally went to the wrong front desk. Instead of helping me, the staff member spoke to me with unnecessary attitude and aggression simply because she could not find my children’s names on the schedule. Later I realized the appointment was actually listed at a different desk. When I politely asked another staff member to correct my daughter’s name (which is spelled with “PH,” not “F”) and to fix my children’s last name, she argued with me and said it didn’t matter. That response was very disrespectful and unprofessional. To make things worse, at the end of the appointment no one came to speak with me to explain what was done or what treatment my children might need. I had to go and ask to speak with someone myself. This was the worst experience I’ve ever had at a dental office. I will not be returning and would not recommend this place.
Janaina Kelly De Almeida
I called for an emergency and they did not hesitate to take care of my needs. I’m so grateful and thankful for all their help.
Sharaya Gambrell
Basically got told we are not allowed to reschedule even if we are sick without it counting as a missed visit or when they had to reschedule us due to the doctor not being available or the snow also counting as a missed appointment what sense do that make? Oh and let's not forget the horrible wait time or answering the phone when they want. Leaving messages and never getting a return call. If my daughter didn't like her doctor's would definitely leave for good!!
Jennifer R
I wanted to give our 1st experience @ the blvd location 5 stars; however, I could not. The receptionist (name begins with ‘J’) was impatient and short tempered. She was seated in the first station closest to the waiting room which unfortunately was very loud due to crying children. On top of the noise, she was playing music so it was difficult to hear all of her questions. She began to speak in a condescending tone when I provided the wrong answer because I thought she said something else. Her response was completely unnecessary. I work in healthcare, this location is not operating efficiently and needs improvement on providing customer service. It shouldn’t take two hours to assess a patient.
Megan McGill
I’ve been bringing my son here for over 10 years now and now my youngest goes here. The staff is always great and friendly. But our last two appointments were hours long just for a check up. Both my sons had 10:00 appointments, my oldest was taken right back and my youngest was seen about 15 mins later and only takes a few minutes because he’s only 3. At 11:30 my oldest still didn’t come out, I asked if everything was ok, they said he should be out soon, 12:30 he still hasn’t come out! I asked again if everything is ok because now I’m getting worried, they said he should be out any minute. 12:45 he finally came out! 30-40 kids came in after my son and we’re all seen and gone before my son was finished, we were the only ones left besides 2 others who came in after us! My son said he sat in the back for over 30 mins after he was done just sitting there! He last appointment he was in the back for an hour and a half and it was the same thing, tons of kids who came after him where seen and already gone! I just don’t understand it, appointments are made for a reason and my son is only having a checkup, he has no cavities so there’s nothing extra that needs to be done. I understand things happen during appointments but a check up lasting almost 3 hours is ridiculous. I think they need to stick to the order in which people come in for appointments. In the 10 years I’ve been bringing my son here we’ve never had this issue until his last two appointments so I don’t know what’s changed but I think it definitely needs to be worked out. Like I said the staff is great but the waiting is alittle much!